FAQS

TERMS & CONDITIONS
The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site and instore.

Privacy Policy
We respect your privacy. Therefore we never share or sell your personal information with any third parties. Any information collected through this site is intended to be used for this transaction only. Your personal information is secured via SSL (Secure Socket Layer) Technology.

Do you ship overseas?
Yes we ship worldwide via USPS & EMS.

How much is shipping?
Shipping charges depends on weight of the products and also destination. At checkout, the system will give you your shipping charges and options.

What is the status of my order? I am still waiting.
You should have received an email with tracking sent to the email address linked to the order. If you are outside the US and you chose first class mail, this option takes the longest. Next time we recommend Priority Mail to get your gear much faster!

What is the return policy?
You may return any unworn and unused merchandise in its original packaging and tags for full refund as long as it arrives back to us within 14 calendar days of purchase date. Customer is responsible for all shipping charges. Any item purchased on sale or discounted is final sale! All shoes on consignment are final sale! Please email us before sending anything back. Once received, your refund will be processed.

Do you have this item in stock?
Chances are if it is not on our site, we don’t have it.

Do you wholesale? I have a small store.
Yes we do, but not all items that we carry. Please email us for all info.

Shipping & Delivery

At this time, COURTSIDE NYC does not ship merchandise worldwide. The risk of loss and title for all merchandise ordered on this Web site pass to you when the merchandise is delivered to the shipping carrier. There's a 48 hour processing time on all orders. Also, please allow us 7-10 business days to deliver.

International

Customs and import duties may be applied to International orders when the shipment reaches its destination. Such charges are the responsibility of the recipient of your order and vary from country to country. Contact your local customs office for details.

Shipping laws are different in each country. It is your responsibility to check with your Customs office to verify whether the country to which you are shipping permits the shipment of your products. COURTSIDE NYC is not responsible for any direct, indirect, punitive, or consequential damages that arise from improper international shipping practices.